Date of Award

10-1-2019

Document Type

Thesis

Degree Name

Master of Arts (MA)

Department

Rhetoric and Writing

First Advisor

Heidi Harris

Abstract

Research was conducted to determine the best communication practices for nontraditional students in the RN-BSN online program in hopes of building rapport and ultimately improving retention rates. Data for the research was obtained from an anonymous survey of recent University of Arkansas at Little Rock RN-BSN graduates, one individual interview, and an auto ethnographic approach. The auto ethnographic approach includes my personal accounts of practices in advising RN-BSN students. The results show rapport and connectedness can increase with the use of personalized videos, routine check-ins with students, positive communication, and more transparency.

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